6 Points of Prioritization


What criteria do you use to prioritize changes, when there is a need to make changes to business operations?

Here’s 6 Points of Prioritization to consider when improving business processes:

Safety –Safety first. Always. Avoid the risk of injuries and paying workman’s compensation at the bear minimum. You could get sued.

Return on Investment (ROI) – will the change bring in money? How long will it take before it brings in money? Will the change impact a few people or departments? Not urgent if you have to fix now to only start earning in 5 years. But if the earnings will increase in the next 2-3 months, then it’s worth an urgent fix. What about if the money will come quick, but it affects the whole company? Always consider the element of change management. Especially if there’s a history of too many changes, new staff, new management, new office, undelivered promises etc. Don’t ever forget the people.

Soft Benefit – when it’s not about the money and it’s about acknowledging the staff. E.g. Automating a function to reduce the manual inputs – this will reduce burnout, especially where 1 person performs the tasks of 2 job roles. When you sell the idea of documenting processes, remind staff that this is about growing the company and it isn’t an audit of what they are doing. This will make sure the roles and responsibilities are clear. It will make sure they are measured for the jobs they are assigned to do.

Quick Wins – most cost effective and quickest to implement. This could also help to boost staff morale regarding the changes, careful it doesn’t create the impression that all changes will be as quick. Clear communication is key.

Software Upgrade – if necessary, this should happen with as little interruption to daily business operations so as to reduce the impact on the bottom line.

The range of the impact i.e. Number of departments or people impacted – This isn’t the least important, and the bigger the impact the longer the project should take so people are eased into the changes. The greater the number of people or departments impacted, the greater the complexity of the project, including that of change management and the communication plan.

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