7 Steps to Improving business processes:

1. Understand entire process, not just part thereof. Before making changes to a process, you need to understand the whole process from start to end;

2. Identify the critical path;

3. Examine the weaknesses and potential problems;

4. Prioritize the issues based on their impact on the outcomes;

5. Communicate the need for change;

6. Implement the changes;

7. Monitor the effect of the change