7 Steps to Improving business processes:

  1. Understand entire process, not just part thereof. Before making changes to a process, you need to understand the whole process from start to end;

  2. Identify the critical path;

  3. Examine the weaknesses and potential problems;

  4. Prioritize the issues based on their impact on the outcomes;

  5. Communicate the need for change;

  6. Implement the changes;

  7. Monitor the effect of the change

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